GDPR: the contact centre conundrum

The majority of us are unaware of how much of our personal data is now collected and used.  Traditionally, it was collected directly from us, for example when we filled in a form, and given with complete knowledge and explicit permission.  Increasingly, organisations use data that has not been consciously provided by us. Our personal data might […]

Get ready for GDPR

Most organisations are aware that the EU’s General Data Protection Regulations (GDPR) comes into force on 25 May 2018. While it’s top of the agenda in many conversations right now, it also seems like a long way off. It’s not! Business must start the education process now and start planning and working to be compliant-ready […]