Now more than ever businesses are relying on remote work and meeting tools to connect with teams, customers and prospects.
Video calls, virtual classrooms, online meeting rooms, virtual IT help desks should be safe spaces for open collaboration and discussion. One of the most important aspects of making these interactions a success is making sure they are secure.
However, several platforms over the last few weeks, as well as individual users, have fallen into preventable (and often embarrassing) meeting and videoconferencing traps, as they quickly work to adjust to a professional life outside the office. With malware, phishing attacks, fake websites and URL’s, spammers and scammers all taking advantage of the situation, platforms need to ensure they are protecting the personal data of their customers and are dedicated to all facets of security from the get-go.
But we are all in this together, so while all software providers can be susceptible to flaws and vulnerabilities, it’s important to be transparent about security and privacy practices that have been designed to keep customers safe at such a vital time. By having a dedicated security programme in place, you can ensure that teams remain protected as demand continues to rise.
A Dedicated Security Programme
At this vital time where videoconferencing tools are seen as being a helping hand to governments, schools, organisations and everyday individuals around the world, protecting customers and end-users personal data should be a top priority. Software providers should be dedicated to all facets of security including security development lifecycle, vulnerability management, security operations, incident response and threat intelligence, security engagement and awareness.
Providers should have dedicated teams in place to ensure this runs as smoothly as possible. Services should be monitored around the clock with constant review and refinement, keeping existing privacy, security and operational processes top of mind in order to comply with and exceed the requirements of current data protection standards.
Protecting Your Privacy While Working from Home
There is no doubt that usage of videoconferencing platforms has soared to unprecedented levels over the last few weeks. While users should trust the videoconference tools that they are currently using more of, individuals must also remember to take advantage of the privacy and security features built into the software. These can include unique meeting URLs and password-protection to help prevent unwanted attendees, which have increased over recent weeks and have proved detrimental to various personal and business calls.