#Privacy: Incidents management software available to US banks amid pandemic

Software firm, 360factors, which creates risk and intelligence software for banks and financial services organisations, has announced it will be offering its Pandemic Issues & Incidents Management application free to US banks, as the COVID-19 battle intensifies.

With a no-cost, pre-configured Pandemic Issues & Incidents Management is a form and workflow application. The software is ready to use within 60 minutes and includes a cloud-based form that any employee, partner or customer can submit an incident, issue or request that is then routed and managed for full collaboration by bank teams.

“In response to the Covid-19 pandemic, we are offering a quickly deployable solution and complimentary setup services,” said Carl L. McCauley, CEO for 360factors, Inc.

“In alignment with our corporate social responsibility program, the solution will be provided completely free with no initial or ongoing costs through August 31, 2020 with no obligation to use the system beyond that date.”

One use case is illness notification and management. If a bank employee suspects that a customer or team member is ill, he or she can quickly fill out an online form. This action automatically creates an issue within Predict360 and automatically kicks off a workflow that sends alerts and assigns tasks to bank personnel responsible for follow-up activities. Risk managers can then track, monitor, and report on activity progress to ensure appropriate remediation and organizational visibility.

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