Twitter has announced its plans to combat the misinformation of COVID-19.
In post, Twitter explained that it would be broadening its definition of harm to address content “that goes directly against guidance from authoritative sources of global and local public health information.”
“Rather than reports, we will enforce this in close coordination with trusted partners, including public health authorities and governments, and continue to use and consult with information from those sources when reviewing content”
Under this new guidance, users will be required to remove tweets that include:
- The denial of global or local health authority recommendations, “with the intent to influence people into acting against recommended guidance.”
- The description of treatments that are not immediately harmful, but are known to be ineffective and not applicable to COVID-19, “even if made in jest.”
- The description of harmful treatments such as “drinking bleach and ingesting colloidal silver will cure COVID-19.”
- Specific and unverified claims made by individuals impersonating a government, health official or organisations.
Twitter also announced that it would be increasing its use of machine learning and automation to effectively identify and remove “abusive and manipulative content.”
“We want to be clear: while we work to ensure our systems are consistent, they can sometimes lack the context that our teams bring, and this may result in us making mistakes,” Twitter admitted.
“As a result, we will not permanently suspend any accounts based solely on our automated enforcement systems. Instead, we will continue to look for opportunities to build in human review checks where they will be most impactful.”
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