Following the record-breaking data breach to hit the Marriott hotel chain recently, a Vancouver-based law company has filed a civil claim to stand up for the rights of the hotels’ customers who may have been impacted by the long-standing breach.
It’s not yet know how many clients in British Columbia (BC) have been adversely affected by the breach, Kevin McLaren, a partner at Hammerberg Lawyers, explained.
The landmark breach – the biggest in corporate history – stretched from 2014 to early September 2018, and may have hit up to 500 million guests on the Marriott hotel chain’s Starwood database.
Around 327 million of the compromised records held guests’ names, residential addresses, phone numbers, birth dates, gender, email addresses, passport numbers, Starwood account rewards details and travel information.
Speaking to NEWS 1130, McLaren said:
“We’ve had a number of people reach out indicating that they’ve stayed at the Starwood properties and then we’ve had a number of people who also reached out indicating that they had received an email from Marriott indicating that they were possibly subject to the data breach.
Last month the beleaguered hotel issued a statement in which it said that “an unauthorised party” had stolen the data of Starwood clients.
“Marriott deeply regrets this incident happened. From the start, we moved quickly to contain the incident and conduct a thorough investigation with the assistance of leading security experts. Marriott is working hard to ensure our guests have answers to questions about their personal information with a dedicated website and call centre.
“We are supporting the efforts of law enforcement and working with leading security experts to improve. Marriott is also devoting the resources necessary to phase out Starwood systems and accelerate the ongoing security enhancements to our network.”
Moving forward, Kevin McLaren said the priority is to establish the number of victims in the BC area and rubber stamping the issue as a class action.
“On a rolling basis, they are emailing people who may be affected. As far as I’m aware, they haven’t emailed everybody yet,” McLaren said.
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